Robert sent us another email with quotes from the thread in the forum that is discussing an explosion by a Marineland Stealth Pro heater that blew out the end of an acrylic aquarium. In that thread there is a second report of an explosion ...
"New to the forum and honestly only found it because this exact same heater explosion happened to me. I have had the stealth pro for 2 weeks, and left town for a couple days. I returned to find my reef tank all cloudy and the corals all closed up. Looked closer, and my shrimp, snails, and even copepods were all dead. My anemones and several fish also dead. All said and done the heater exploded in my sump, didn't break any glass, but after running tests on the water the inside of the heater must contain copper as well. The copper killed all my corals. I now have 2 clown fish, 2 chromis, a few snails, and my firefish. None are acting right. I lost $1,000 in corals and fish. Not happy. I emailed Marineland and haven't heard anything. I am calling tonight. It is really devastating and to be honest the people questioning this thread or that his tank broke because of this are kind of insulting. I feel sorry for anyone this happens to. WE all put a lot of time, money, and heart into our tanks. Be compassionate people. My heater looked almost identical to his photos and it split right down the side. I am still trying to decide if I want to quit the hobby. Marinelands response will go a long way to determining that. Thanks and take care all."
And later in the same thread there was a second posting about this second
"I called Marineland last night and they said their heaters have a lifetime warranty. They didn't care where I bought it or anything, but they did ask how long I had it. They want me to take inventory of what I had in the tank, get the LFS to assign value to everything, and then mail them the estimate on the livestock, the heater, and the pictures I took and he said they will take care of me. The guy I spoke with was really nice and helpful. He said they are a fair company and they will make things right. So I imagine they are going to cut me a check for the corals and fish I lost and send me a new heater. Thats really all I could ever ask for. He said they don't cover sand or rock because it can be rinsed and will be ok. I also asked him about the inside of the heater because I put a filter that pulled copper out of my water and he said they absolutely have copper in them. So if anybody does have one break like we did then please be mindful of this. Corals and copper don't mix. He said they would take about 4 weeks and try and figure out what caused the heater to malfunction. So it sounds like they are being proactive about it and trying to figure out what is going wrong with these. I never did get a response from the email I sent last Friday, but like I said they seemed very nice and very helpful. So don't hesitate to call them. I am glad your homeowners insurance is going to cover everything. Be careful everybody and thanks for the support."
Still later in the thread there is a posting by the first fellow, who reported an explosion, in which he said ...
"Just got off the phone with them and they are going to cover all my damages. including replacement of floor. They will keep my business and are going to stand fully behind their product. Great to see."
So it sounds like Marineland did the right thing and is taking care of the loses caused by both explosions. Click here to read the entire original thread.
An Email from Kathleen in Clovis, California
Tom, I don't get why you seemed to be denigrating the Parenting magazine article. I checked it out expecting to be amused by their stupidity and found that they suggested:
1. Larger tanks are easier than small to maintain
2. Start slow - doing research and getting advice first, and start with freshwater
3. Start with compatible community-type fish
4. Don't pollute the tank by overfeeding
5. Do weekly water changes
I don't get what's wrong with any of that advice. Did I misunderstand what you were saying?
Also, I'm interested in the Xtreme fish foods you talk about. Is the food on this website
xtreemeaquaticfoods.comwith names like: PeeWee, Crave, Marine PeeWee, Big Fella, Monster (new) and Betta PeeWee (new) the same as the food on the AquariumFish.net website with names like: Cichlid Diet, small pellets, Xtreme flake? How big are small pellets? Same as Hikari's micro pellets? I have fish such as pencilfish with small mouths. Sincerely, Kathleen in Clovis CA
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